OUR SERVICES >Privacy
Updated: May 31st, 2026
At Swiss Dominion Bank, we value your privacy and are committed to protecting your personal information. This Privacy Notice explains how we collect, use, store, and safeguard your personal data when you visit our website, use our banking products and services, subscribe to our updates, apply for employment opportunities, or interact with us in any other way.
For more than 45 years, we have built our reputation on trust, integrity, and responsible banking. As part of that commitment, we handle your personal information with care and in accordance with applicable data protection and privacy laws. By using our website or services, you acknowledge that your personal information may be processed as described in this Privacy Notice.
At Swiss Dominion Bank, protecting your personal information is one of our highest priorities. We are committed to collecting, using, and safeguarding your information responsibly and in accordance with applicable privacy and banking regulations. If you have any questions regarding this Privacy Policy or how your information is handled, our Client Support team is available through our website.
You may browse certain areas of our website without providing personal information. However, when you request banking services, open an account, or contact us, we may require specific details to process your request efficiently. Without this information, we may be unable to provide certain products or services.
If you provide information relating to another individual, you confirm that you have the authority to do so and that the information supplied is accurate.
When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, operating system, device information, pages viewed, visit duration, and general location data.
This information helps us maintain website security, improve performance, understand visitor activity, and enhance your online banking experience.
We use cookies and similar technologies to improve website functionality and personalize your browsing experience. Cookies allow us to remember your preferences and support secure website access.
You may manage or disable cookies through your browser settings; however, doing so may affect the availability of certain website features.
Whenever you contact Swiss Dominion Bank by email, telephone, online forms, or written correspondence, we may collect your name, contact information, message details, and any supporting documents you provide.
We use this information to respond to enquiries, provide customer support, maintain service records, improve the quality of our services, and comply with legal and regulatory obligations.
To provide our banking and financial services, we may collect information necessary to verify your identity and manage your banking relationship. This may include your personal details, contact information, identification documents, residential address, employment information, financial profile, account activity, transaction history, and other information required under applicable banking regulations.
Your information enables us to establish and maintain your accounts, process transactions, protect against fraud, comply with anti-money laundering and regulatory requirements, and deliver secure banking services tailored to your financial needs.
When you enter into an agreement with Swiss Dominion Bank, we process the information required to establish, administer, and fulfil our contractual obligations.
This information allows us to manage your accounts, respond to service requests, maintain accurate records, and meet our legal and regulatory responsibilities.
If you apply for employment with Swiss Dominion Bank, we may collect information contained in your application, including your contact details, qualifications, employment history, education, and supporting documents.
This information is used solely for recruitment purposes and, with your permission, may be retained for consideration for future career opportunities.
To better understand your financial objectives, we may analyse your banking activity, product preferences, and service usage. This allows us to offer more relevant financial solutions, improve our products, and strengthen our risk management processes.
Any analysis is performed responsibly and is not used to make decisions affecting you without appropriate human oversight.
To provide our banking services efficiently and comply with legal and regulatory requirements, we may share your personal information with trusted parties when necessary. These may include:
1. Joint account holders, authorised representatives, guarantors, or individuals who have legal authority to act on your behalf.
2. Swiss Dominion Bank branches, subsidiaries, or affiliated companies to help deliver our banking products and services.
3. Payment networks, financial institutions, beneficiaries, correspondent banks, investment managers, brokers, and other parties involved in processing your transactions.
4. Trusted third-party service providers that support our operations, including technology providers, payment processors, cloud hosting services, card issuers, and other professional service partners.
5. Business partners where information sharing is required to provide products or services under an agreement with you or an organisation you are associated with.
6. Government agencies, financial regulators, tax authorities, law enforcement bodies, and courts where disclosure is required by applicable laws or regulations.
7. Legal advisers, auditors, accountants, and compliance professionals who assist us in meeting our legal, regulatory, and operational obligations.
8. Fraud prevention and security organisations that help verify identities, detect suspicious activity, prevent financial crime, and protect our customers.
9. Companies involved in business transactions such as mergers, acquisitions, restructuring, or other corporate activities where sharing information is legally permitted.
10. Any other organisation that requires access to your information to fulfil our contractual obligations or provide services you have requested.
In certain circumstances, your personal information may be transferred and processed outside your country of residence to support international banking services, complete payment transactions, or meet legal and regulatory obligations. Whenever information is transferred across borders, Swiss Dominion Bank applies appropriate security measures and safeguards to ensure your information remains protected in accordance with applicable data protection laws.
Where required, we will rely on recognised legal safeguards, contractual protections, or your consent before transferring your information internationally.
We retain your personal information only for as long as it is necessary to deliver our banking services, meet legal and regulatory obligations, protect our legitimate business interests, and maintain accurate records. Once your information is no longer required, it will be securely deleted or permanently anonymized where appropriate.
We are committed to protecting your personal information and respecting your privacy. Depending on applicable laws, you may have the following rights:
1. Right to Access
You may request confirmation that we hold your personal information and ask for details about how it is collected, used, and stored.
2. Right to Correct Information
If any of your personal information is inaccurate, outdated, or incomplete, you may ask us to update or correct it.
3. Right to Request Deletion
You may request that we delete your personal information where legally permitted. In certain cases, we may be required to retain some information to comply with legal or regulatory obligations.
4. Right to Object to Processing
You may object to the way we process your personal information where you have valid reasons. You can also manage or disable cookies through your browser settings, although doing so may limit certain features or services available on our website. If you receive marketing emails from us, you can opt out at any time by selecting the unsubscribe option included in those emails.
5. Right to Restrict Processing
You may ask us to temporarily limit the use of your personal information while we review or verify your request.
6. Right to Data Portability
Where technically possible and permitted by law, you may request a copy of the personal information you have provided to us in a commonly used electronic format.
7. Right to Withdraw Consent
If you have previously given consent for us to process your personal information, you may withdraw that consent at any time. This will not affect any processing carried out before your consent was withdrawn or any processing that is permitted under applicable law.
If you wish to exercise any of these rights, please contact us using the details provided in Section 1 of this Privacy Policy. To protect your information and prevent unauthorized access, we may ask you to verify your identity before processing your request.
We are committed to keeping your personal information safe. We use reliable security systems, secure technologies, and internal procedures to help prevent unauthorized access, misuse, loss, or disclosure of your data. Access to customer information is restricted to authorized personnel who require it to perform their duties.
If you have any questions or concerns about how we collect, use, or protect your personal information, you are encouraged to contact us. If you are not satisfied with our response, you may also raise your concern with the appropriate data protection authority in your country or region.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be published on our website, and the latest version will always be the one in effect. We encourage you to review this page periodically to stay informed.
We value every client’s feedback. If you have a concern or are dissatisfied with any aspect of our service, our dedicated support team will review your complaint promptly and work towards a fair and timely resolution.
